Legal

Delete your account

How to delete your Anytime Driver account for the Owner app or the Driver app, what we delete, and what we are required to keep.

Last updated September 29, 2026

Delete in the app WITHIN 14 DAYS
Owner appAccount → Security → Delete account
Driver appAccount → Delete account (below Logout)
No access to the app?privacy@anytimedriver.com

Finish or cancel any open trip first. Drivers should withdraw their wallet balance before deleting.

1

Delete your account in the app

You can request deletion of your Anytime Driver account and associated personal data at any time, directly from either app:

  • Owner app: Account → Security → Delete account.
  • Driver app: Account → Delete account (below Logout).
2

Request deletion without the app

If you no longer have the app installed or cannot sign in, email privacy@anytimedriver.com from the email address registered to your account with the subject “Delete my account”. Tell us whether you use the Owner app, the Driver app, or both.

To protect your account, we may ask you to confirm the request before we act on it. We will not ask for your password.

3

What happens after you request deletion

You are signed out immediately and your account is scheduled for deletion. Deletion is completed within 14 days of the request, after a short review that makes sure no trips, payments, or safety matters are still open.

You cannot request deletion while you have a trip that is pending, accepted, or in progress. Finish or cancel it first. Drivers should withdraw any available wallet balance before requesting deletion; balances that are still owed to the platform (for example commission on cash trips) remain payable.

4

Data we delete

When your deletion is completed, we permanently delete:

  • Your sign-in credentials, email address, and active sessions.
  • Your name, phone number, profile photo, and language preferences.
  • Saved addresses, frequently used locations, and saved payment cards (card tokens held with our payment processor).
  • Push-notification tokens and registered devices.
  • Driver verification documents: ID, driving licence, selfie, and related document records.
  • Vehicles you added that were never used for a trip.
  • If you never completed or cancelled a trip, your entire account record, including your wallet and transaction history, is deleted outright.
5

Data we keep, and for how long

If your account has trip history, some records must be kept so the other party’s history, payments, and tax records stay accurate. These records are anonymised: your name is replaced with “Deleted User” and your contact details are removed, so they no longer identify you.

  • Trip records (times, route, fare, rating) and in-trip messages, linked only to the anonymised account.
  • Payment, wallet, and payout records, retained for up to 5 years to meet Kenyan tax and accounting obligations.
  • Vehicles used in past trips, with plate, make, model, and colour replaced by “DELETED”.
  • Safety records such as SOS alerts, and records needed to resolve an open dispute, fraud investigation, or legal claim, retained only until the matter is closed or as required by law.
6

Deleting only some data

You don’t have to delete your account to remove some information. You can change or remove your profile photo, saved addresses, and saved cards in the app, and turn off location, camera, and notification permissions in your device settings at any time. For any other request, email privacy@anytimedriver.com.

Request deletion by email

Can’t access the app? Email us from your registered email address.

privacy@anytimedriver.com