Support
How can we help?
Help for the Anytime Driver owner and driver apps. Find your answer below, or write to us and we'll reply within one business day.
Include the email on your account and, for a trip, the trip reference shown in the app.
Emergency on a trip? Press SOS in the app, then call 999 or 112.
Car owners
Booking a driver
How do I book?
Choose your vehicle, set your pickup and destination, then book now or schedule for later.
How do I pay?
Pay by M-Pesa, card, or cash to your driver. Card and M-Pesa receipts are sent by email.
How do I cancel a trip?
Open the active trip and tap Cancel. Scheduled trips can be cancelled from Activity.
I left something behind, or had a problem on a trip
Email us with the trip reference shown in the app and we will contact the driver.
Drivers
Driving with us
How does verification work?
Upload your ID, driving licence and selfie in the app. We review documents within 2 business days.
How do I get paid?
Request a withdrawal from Payouts to your M-Pesa or bank account. The minimum is KES 500 and the transfer fee is shown before you confirm.
How do cash trips work?
Platform commission on cash trips is deducted from your wallet. Top up with M-Pesa from Payouts if your balance goes below the limit.
Where are my scheduled trips?
Accepted scheduled trips appear under Trips → Upcoming and open on your dashboard 45 minutes before pickup.
Account
Account and privacy
I forgot my password
Tap “Forgot password” on the sign-in screen and follow the steps.
How do I delete my account?
Follow the steps on our delete account page at anytimedriver.com/delete-account.
Who do I ask about my data?
Email privacy@anytimedriver.com with any privacy question.
Still need help?
Write to us and a real person will get back to you.