Privacy Policy

Anytime Driver (“Anytime Driver”, “we”, “us”, or “our”) operates a digital marketplace that connects vehicle owners (“Owners”) with independently verified professional drivers (“Drivers”, also referred to internally as Concierges) so a Driver can operate an Owner’s vehicle for a booked trip.

This Privacy Policy explains what personal data we collect through our Owner app, Driver app, website, specialist onboarding portal, and related services (together, the “Platform”), why we collect it, how we use and share it, and the choices available to you.

Depending on how you use the Platform, you may be an Owner, a Driver, a visitor to our website, or an authorised staff user. Where roles differ, we say so below.

This Policy applies to personal data processed when you create an account, verify identity, book or accept trips, communicate through the Platform, use SOS or support features, make or receive payments, or otherwise interact with Anytime Driver.

It does not cover third-party websites or services that we do not control, even if linked from the Platform.

We collect information in the following categories, depending on your role and how you use the Platform:

We collect information you provide directly (registration, uploads, booking forms, support), information generated by your use of the Platform (trip events, location pings while permitted, device tokens), and information from service providers that help us run the Platform (for example maps, hosting, email delivery, and payment processing).

We may also receive limited information from referees you nominate during Driver onboarding, or from our operations team during document review.

We use personal data to:

Location is core to how Anytime Driver works. Owners may share location in connection with booking and trip tracking. Drivers may share precise location while available for work or during an active trip so we can offer jobs, show progress to Owners, and support safety operations.

You can control location permissions in your device settings. If you disable location, some features (especially Driver matching and live trip tracking) may not work. We do not sell your location data.

Driver onboarding requires government ID, driving licence, and a selfie used for verification. These materials are treated as sensitive personal data. We use them for identity verification, fraud prevention, compliance, and to decide whether a Driver may go live on the Platform.

Document images and related metadata are accessible to authorised Anytime Driver staff involved in review and compliance. We retain them only as long as needed for verification, safety, dispute handling, and legal requirements, then delete or anonymise them where practicable.

We share personal data only as needed to operate the marketplace and as described below:

We do not sell your personal information. We do not use Driver identity documents for marketing. We do not grant unrestricted public access to your KYC files.

Our website and portal may use cookies or similar technologies that are necessary for security, session management, and basic performance. Where optional analytics cookies are used, you can control them through your browser settings where available.

We keep personal data only for as long as needed for the purposes described in this Policy, including providing the service, resolving disputes, detecting fraud, meeting accounting and legal obligations, and improving safety.

Trip records, payment records, and verification history may be retained longer than active account credentials where required for compliance or legitimate business needs. When retention is no longer necessary, we delete or irreversibly anonymise data where feasible.

We use technical and organisational measures appropriate to the sensitivity of the data, including encrypted transport (HTTPS), hashed passwords, access controls for staff tools, and segregation of production systems.

No online service can guarantee absolute security. Please protect your login credentials and notify us promptly of any suspected unauthorised access.

Subject to applicable law (including Kenya’s Data Protection Act, 2019, where it applies), you may request to access, correct, update, or delete personal data we hold about you, or object to certain processing.

You can update many profile details in-app. You can delete your account from either app, or by following the steps at www.anytimedriver.com/delete-account, which also explains what we delete and what we must keep. For verification-document or other privacy requests, contact privacy@anytimedriver.com. We may need to verify your identity before fulfilling a request, and some records may be retained where the law requires.

You may also withdraw device permissions (location, camera, notifications) at any time in system settings, understanding that core features may stop working.

Anytime Driver is intended for adults who can enter into binding contracts. We do not knowingly collect personal data from children under 18. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

We primarily target users in Kenya. Some infrastructure or vendors may process data in other countries. Where data is transferred internationally, we take steps designed to provide an appropriate level of protection consistent with this Policy and applicable law.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be notified in-app or by email. Continued use of the Platform after an update means you acknowledge the revised Policy.

For privacy questions or requests: privacy@anytimedriver.com.

For general support: use in-app support or the contact options on anytimedriver.com.

Operating entity details shown in App Store / Play Store listings apply to the publisher of each mobile app.