Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Anytime Driver platform, including the Owner mobile application, Driver mobile application, website, specialist onboarding portal, and related services (collectively, the “Platform”).

By creating an account, accessing the Platform, or using any Anytime Driver service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

Anytime Driver is a technology marketplace. We connect vehicle owners (“Owners”) with independently verified professional drivers (“Drivers”) so that a Driver may operate an Owner’s vehicle for a booked engagement.

Anytime Driver is not a taxi operator, transport carrier, employer of Drivers (unless expressly agreed in writing for a specific arrangement), or insurer. We do not own the vehicles used for trips booked through the Platform, and we do not provide driving services ourselves.

Owners and Drivers are independent users of the Platform. Nothing in these Terms creates a partnership, joint venture, or employment relationship between Anytime Driver and a Driver or Owner solely by virtue of Platform use.

You must be at least 18 years old and legally able to enter binding contracts to use the Platform.

You agree to provide accurate, complete registration information and to keep it up to date. You are responsible for safeguarding your login credentials and for activity under your account.

A single login may support multiple personas (for example Owner and Driver) where enabled. You must use the correct persona and app for the activity you intend to perform.

We may require email verification, multi-factor authentication, or additional identity checks before you can access certain features.

If you use the Platform as an Owner, you represent and warrant that:

If you use the Platform as a Driver, you represent and warrant that you hold a valid driving licence for the class of vehicle you accept, are medically and legally fit to drive, and will comply with all applicable traffic and criminal laws.

Drivers must complete Anytime Driver’s onboarding and verification process, which may include submitting government ID, driving licence images, a selfie for face-match, document expiry dates, and professional referees. We may approve, reject, suspend, or require re-submission of documents at our discretion for safety and compliance reasons.

Being listed as a Driver applicant or appearing in admin tools does not mean you are live for trips. You may receive jobs only after required verification steps are complete and your account remains in good standing.

While online or on a trip, you agree to share location as required for matching, trip tracking, and safety, and to keep the app’s required permissions enabled for those features.

You must not accept trips you are not qualified or authorised to perform, and you must not transfer your account.

Bookings are requests facilitated by the Platform. Matching may use location, availability, ratings, and other operational rules (including exclusive timed offers to Drivers). An accepted booking creates obligations between Owner and Driver as displayed in-app, subject to these Terms.

Both parties must communicate accurately about pickup, timing, vehicle condition, and trip changes. Owners and Drivers must behave professionally and lawfully throughout the engagement.

Ratings, reviews, and trip history may be used to maintain marketplace quality and safety.

Fees for bookings and any platform charges are presented in the apps before or at confirmation, unless otherwise agreed. Payments are processed through the Platform and/or third-party payment providers.

Owners are responsible for paying amounts due for completed (and, where applicable, cancelled) bookings. Drivers may receive payouts according to the then-current payout rules, schedules, and verification requirements.

Taxes, where applicable, are your responsibility unless we expressly state otherwise. We may issue invoices or statements through the Platform.

Promotions, credits, or referral benefits are subject to additional terms disclosed when offered and may be modified or withdrawn.

Cancellation rules, timing windows, and any fees are shown in the apps or booking flow and may depend on how close the cancellation is to the scheduled start, whether a Driver has already been assigned or is en route, and other operational factors.

Repeated cancellations, no-shows, or abusive conduct may result in warnings, fees where permitted, or suspension of access.

The Platform may offer safety tools such as SOS alerts, support tickets, and operational monitoring. These tools do not replace emergency services. In an emergency, contact local authorities immediately (for example police or medical services) in addition to any in-app SOS feature.

You agree that we may access and share limited trip, location, and account information with authorised staff or emergency responders when reasonably necessary to respond to a safety incident.

You agree not to:

The Platform relies on third parties such as maps providers, cloud hosting, email delivery, push notification services, and payment processors. Their services are subject to their own terms. Anytime Driver is not responsible for outages or acts of third parties beyond our reasonable control, though we will take commercially reasonable steps to maintain service continuity.

The Platform, including software, branding, and content we provide, is owned by Anytime Driver or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the apps and site for their intended purpose.

You grant us a licence to use content you submit (such as profile information, ratings text, and support messages) to operate and improve the Platform.

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not guarantee that any particular Driver or Owner will be available, that a trip will meet your subjective expectations, or that verification eliminates all risk. Verification reduces risk; it does not make Anytime Driver an insurer or guarantor of user conduct or vehicle condition.

To the maximum extent permitted by applicable law, Anytime Driver and its directors, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising from your use of the Platform.

To the extent liability cannot be excluded, our aggregate liability arising out of these Terms or the Platform is limited to the greater of (a) the fees you paid to Anytime Driver for the specific booking giving rise to the claim in the three (3) months before the claim, or (b) USD 100 (or local currency equivalent), except where prohibited by law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless Anytime Driver from claims, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, your vehicle’s condition or insurance gaps (for Owners), your driving or credentials (for Drivers), or your violation of law or third-party rights.

You may stop using the Platform at any time. We may suspend or terminate access if you breach these Terms, fail verification, pose a safety or fraud risk, or if required by law or operational necessity.

Provisions that by their nature should survive (including payments owed, liability limits, indemnity, and intellectual property) will survive termination.

We may update the Platform and these Terms from time to time. The “Last updated” date will change when Terms are revised. Material changes may be notified in-app or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Kenya, without regard to conflict-of-law rules.

Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Kenya, unless mandatory consumer protections in your place of residence provide otherwise.

Legal questions: legal@anytimedriver.com.

Privacy questions: privacy@anytimedriver.com.

Support: via the apps or anytimedriver.com.